Sommella, registration number: FI28013444, address: Kirsikkakuja 2E, 02450 Sundsberg; sells products to companies and individuals of legal age to countries of the European Union. These terms and conditions apply to orders placed with our website.They are are valid as from 28.03.2017. We have the right to change these terms and conditions at any time without prior notice so please go through them each time you order from our website.
The characteristics and the prices of the products in our website are presented in each product presentation. We reserve the right to change the prices of the products and delivery charges so please check the above amounts in the shopping basket before you accept the order. The prices of the products include the value added tax (VAT) and you can see the amount of VAT in the shopping basket and in the order confirmation.
The amount of delivery charge depends on the product itself (for example the weight and packaging) and the method of delivery chosen. The delivery charge (if any) will be added automatically to the total amount of your order and you can review in your shopping basket before you accept your order.
You can order the products in our website by adding them in to your shopping basket and by accepting your order and by paying it in the payment cashier. When ordering in our web store we require you to read and accept our terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.
For paying your order you can choose any payment method for your shopping basket set in our web store.
After you place your order, we will send and order confirmation to your e-mail, so please make sure that you provide a vlid e-mail address when placing your order. In the order confirmation we also confirm your method of payment. In case, due to an unexpected circumstance, we cannot accept your order, we’ll inform you promptly and if anyfunds hace already been deducted, these will be fully refunded.
We will deliver your order via the delivery method set in our website chosen by you when ordering. We deliver only to mainland Finland. We do not deliver to Åland Islands and the territories, which do not apply EU Value Added Tax regime in Germany, Unitied Kingdom, Italy and Spain.
Our typical delivery times to European Union countries are depending on the order, method of delivery and may take 5-7 days.
If you are a consumer you have the right to cancel your order in the exception of fabrics which have been cut to measure, in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.
You must make your notification of cancellation clearly for example by using our cancellation notification form, by sending your notification to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.
The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery.
If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below. If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.
When returning the goods, please attach your name, contact information and your adequate bank account number so that we can refund your payment. We will return such payment promptly to you in accordance with the Consumer Protection Act.
Our return address:
Please inspect the delivery promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is a defect in the product, please notify our Customer Service within 14 days so we can agree how to correct the situation. Regarding defects related to products ordered by consumers we adhere to the mandatory provisions of the consumer protection legislation.
Our personnel is happy to help you in any questions regarding your order so please do not hesitate to contact us at: email@example.com
Sommella shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory provisions of other applicable law.
In case of any dispute regarding your order we wish to settle such primarily with you. So please contact our Customer Service in such matters so we can try to settle the question.
If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.
Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service.